Contact SignalFloor by submitting the form on this page. Replies are typically sent within 24 hours to the email you provide. No user account is required. For security disclosures, include the word security in the subject line.
Contact Us
Have a question, feedback, or need help? Send us a message and our team will get back to you. No account required.
How we respond
Email support
We respond to every message
Under 24 hours
Typical response time
No account needed
We'll reply to your email
Send us a message
Frequently asked questions
How fast will I get a reply?
Most inquiries are answered in under 24 hours. Urgent issues (payment problems, account access) are prioritised and often answered within a few hours during weekdays.
Do I need an account to contact support?
No. The form on this page delivers directly to our support queue. We reply to the email you provide — no sign-up required.
Where do I report a bug or security issue?
Use this contact form and select the relevant topic. For coordinated-disclosure security reports, mention 'security' in the subject and we route it to our security team.
Can I request a feature?
Yes — feature requests are reviewed by the product team weekly. Include the problem you are trying to solve, not just the feature, so we can evaluate the underlying need.
How do I cancel or refund a subscription?
Cancellations and refund requests are handled via this form. Reference the email used to subscribe, and we process within our 7-day money-back guarantee window.